Shipping policy
Shipping policy
We offer free worldwide shipping on orders placed through our website. We work with international shipping carriers to deliver orders to customers in different countries and regions.
1. Free Worldwide Shipping
We provide free standard shipping worldwide for eligible orders.
Shipping availability may vary depending on the destination, local regulations, carrier service, and other circumstances. If a specific destination cannot be served, we will contact you after receiving the order.
2. Order Processing Time
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During periods of high order volume, holidays, or other exceptional circumstances, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.
3. Estimated Delivery Time
After an order has been shipped, the estimated delivery time is generally:
Standard Shipping: 7–15 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination country, customs clearance, carrier operations, weather, holidays, and other factors outside our control.
Some remote areas may require additional delivery time.
【Eg：ESTIMATED SHIP TIMELINES*
Shipping In the United States
Handling time: 1 – 2 Business days (Monday to Friday)
Transit time: 10 – 15 Business days (Monday to Friday)
Order Cutoff Time: 5.00 PM
Free Shipping on all orders*】
4. Shipment Tracking
Once your order has been shipped, we will provide tracking information when available.
You can use the tracking number to follow the progress of your shipment through the applicable carrier's tracking system.
Please note that tracking information may take some time to appear or update after the package has been shipped.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check your:
- Full name
- Street address
- City
- State/Province/Region
- Postal/ZIP code
- Phone number
- Email address
If you notice an incorrect address after placing your order, please contact our customer support team as soon as possible.
We will try to update the shipping information before the order is shipped. However, we cannot guarantee that changes can be made after the order has entered the shipping process.
Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.
6. Delivery Delays
While we work with shipping carriers to deliver orders within the estimated delivery timeframe, delivery dates cannot be guaranteed.
Delays may occur due to circumstances including, but not limited to:
- Customs clearance
- Severe weather
- Public holidays
- Carrier disruptions
- Incorrect or incomplete shipping information
- Remote delivery locations
- International transportation delays
- Other circumstances beyond our reasonable control
If your package appears to be delayed, please contact us with your order number and tracking information so that we can assist you in checking the shipment status.
7. Lost or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact our customer support team as soon as possible.
For damaged packages, please keep the original packaging and provide photographs or other relevant information when requested. We may need this information to investigate the issue with the shipping carrier.
We will work with the carrier to investigate eligible shipping issues and provide an appropriate solution based on the circumstances.
8. Undeliverable or Returned Packages
If a package is returned to us because of an incorrect address, incomplete address, refusal of delivery, failure to collect the package, or other reasons attributable to the recipient, please contact our customer support team.
Depending on the circumstances, additional shipping costs may apply if the package needs to be reshipped.
9. Order Cancellation Before Shipment
If you need to cancel or modify an order, please contact our customer support team as soon as possible.
We will try to accommodate your request if the order has not yet been processed or shipped. Once an order has been shipped, cancellation or address changes may no longer be possible.
10. Contact Us
If you have any questions about shipping, delivery status, or your order, please contact our customer support team.
When contacting us about an order, please provide your order number so that we can assist you more efficiently.
We are committed to providing reliable international shipping and reasonable customer support throughout the delivery process.
Support：- 24/7-
WhatsApp： +86 180 3285 5106
Email：pdothreadshop@163.com
Return address：ROOM 1607 TREND CENTRE 29-31 CHEUNG LEE STREETCHAI WAN HK
（Please contact us before sending a return.）